How can we help?

Get in touch

You can email us for product questions, account access, or privacy requests without signing in. For a charge or refund, use the support details on your purchase receipt. The receipt identifies the provider that handled your payment.

If you cannot access your account, start with the recovery guide. Keep any device that is still linked, and do not share your recovery key or linking codes with support.

For purchase questions, have your order reference, purchase date, provider, and Pastefrog account email ready. Read the refund guidance.

Report a problem

Try the same steps with a short note or link that contains no private information. Include:

• Your device model and operating system version.
• The Pastefrog version and where you installed it.
• Whether each device is signed in, linked, and online.
• The clip type, such as plain text, a link, or an image.
• The steps you took, what you expected, and what happened.
• The error message, with personal information removed.

Do not send clipboard contents, passwords, card details, account codes, linking codes, or recovery keys.