Refunds

Public draft

Last revised October 23, 2026. Pastefrog is operated by an individual based in the Philippines, not a corporation. The operator's full legal name and mailing address have not yet been supplied. Contact support@pastefrog.app. Purchase-channel refund rules and the operator's refund offer still need confirmation before sales. This draft does not announce a fixed refund window or a blanket no-refund policy.

The plan-end, export, and account deletion rules below are customer commitments. Export, account deletion, and deletion across all devices still require release verification. Contact support if a required control is unavailable. This draft is not confirmation of completed legal compliance or live purchase availability.

Find your purchase provider

Check your receipt or Pastefrog's plan settings to see where you bought your license or subscription.

• For a direct desktop or web purchase, follow the provider's support instructions on your receipt. Paddle is the configured direct purchase integration.
• For an App Store purchase, use Apple's purchase history and refund-request process.
• For a Google Play purchase, use Google Play's order history and refund-request process.

Start a refund request through the original purchase provider. Include the order reference and reason for the request. The provider's process applies alongside your mandatory consumer rights. If you cannot identify the provider or need help with a defective or undelivered purchase, email support@pastefrog.app. Provider procedures do not remove rights or remedies against the operator that apply by law. Read how to manage your plan.

Cancel a subscription

Cancel through the provider you bought the subscription from. Cancellation stops future renewals. To request a refund, contact that provider separately.

Pro and Max offer an eligible 7-day trial on monthly and yearly subscriptions. They renew automatically and an eligible trial converts to paid access unless cancelled before the deadline shown by the provider. Check the charge date, cancellation deadline, and confirmation in that channel. Deleting the app or signing out does not cancel a subscription.

Your paid history stays until the paid period ends. Pastefrog then deletes history and pins from the server and every device. Latest-clip sync continues. Export clips you want to keep before the period ends.

If a trial ends without a paid subscription, history and pins are deleted immediately. Latest-clip sync continues.

These rules apply to both Pro and Max. Offline devices apply deletions when they reconnect. Deletion does not retract copies already pasted, exported, or taken outside Pastefrog. Every plan includes the export commitment. Free and Sync can export the current clip, and Pro and Max can export retained history.

Account deletion is a separate action

Cancelling a subscription does not delete your account. A refund request does not by itself cancel renewal or request account deletion. Use the provider's cancellation process and keep its confirmation.

Pastefrog's account deletion commitment deletes the account and its Pastefrog data and unlinks devices. It cancels desktop and web checkout subscriptions as part of deletion. App Store and Google Play subscriptions must be cancelled in their originating store. Export first and confirm the store cancellation separately. If account deletion is unavailable in your release, request help at support@pastefrog.app.

Failed payments

A failed subscription payment has up to 7 days of grace. History keeps saving during that period. If payment is not restored in time, Pastefrog deletes history and pins. Latest-clip sync continues.

One-time Sync license

The $10 Sync license links up to 5 devices for latest-clip sync. It has no recurring payments to cancel and does not include history. Request a refund through the provider named on your receipt.

Purchase details for support

Have your purchase provider, order reference, purchase date, and Pastefrog account email ready. Use the support contact on your receipt for purchase questions. See support for product troubleshooting.

Do not include card numbers, clipboard contents, account codes, or recovery keys in a support request. Your statutory consumer rights still apply.

A refund's effect on paid access and its processing time depend on the purchase channel, the decision, and applicable law. Ask the provider to confirm those effects before relying on continued paid-history access. This page does not promise automatic approval or a particular payment-processing time.

Material changes to this policy require clear notice and cannot remove rights attached to an earlier purchase or rights required by law.